Returns & cancellations
Custom-made orders, handled with care.
Custom orders
Each batch is printed with your artwork. We do not accept change-of-mind returns or exchanges for custom-made products. This does not limit any rights you have under applicable law.
Before production
You may request cancellation before production begins by emailing info@courtennis.com with your order number. We will check the production status and confirm the cancellation and any refund. Sending a request does not itself confirm that production has stopped.
Quality, printing or delivery problems
If your order has a quality issue, incorrect printing, missing items or shipping damage, contact us with your order number, a description and clear photographs of the goods and packaging. Keep the affected goods and packaging while we review the issue. We will work with you on an appropriate remedy, which may include replacement or refund.
Returning goods
Contact us before sending anything back. We will provide any required return instructions and confirm how shipping is handled for the issue. Do not send returns to a payment provider or an unconfirmed address.
Refunds
Approved refunds are returned through the original payment method where possible. Processing and bank posting times vary by provider. We will confirm the refund details when your request is resolved.
Delayed or unfulfilled orders
If we cannot ship within an agreed time or an applicable legal deadline, we will contact you with the revised timing and the option to cancel unshipped goods for a refund where required. Your statutory rights are unaffected.
Updated September 20, 2026 · Courtennis